Support

This page says where to send a question, a bug report or a request for a change to your organization. It is for anyone using Mubit.

Email support

Email support@mubit.ai. Support answers questions about calls, keys, adapters and your organization, and makes the changes the console can't, such as adding a person or changing a role (see Members and roles). It also takes requests to delete data and reports of a security problem.

Include:

• the call's request ID, from x-middleware-request-id (for a runtime calibration call, from x-request-id);
• when you sent it, with your time zone;
• the status, the error's code and its message;
• the base URL and path, and the SDK you use, with its version.

Never send your Mubit key or a provider key.

Read first

• Troubleshooting goes from an error to what to do.
• Errors from Mubit lists the codes.
• Limits lists the rates, times and sizes you can meet.
• Changelog lists what changed in the SDKs, the command line, the MCP server and these docs.

Status

Mubit has no public status page today. If calls to Mubit fail and the errors don't explain why, email support with the request ID.

Next

• Troubleshooting